Officer Collections - Dubai Abu Dhabi Emiratized Role

JOB PURPOSE:

• Follow up on all irregular overdue accounts allocated and ensure resolution on accounts allocated as per target assigned through constant follow up persuasion and negotiation with the customers

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly)
• Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
• Obtain detailed information about the overdue customers and ensure it is documented on the collection system for future trails on the account
• Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager Collections / Head Collections as necessary
• Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
• Any other customer follow-up action as required by the Bank from time to time

• Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions
• KYC (Know Your Customer)
• AML (Anti Money Laundering)

• Bachelor's Degree
• Minimum of 3-4 years collections experience (Fresh Graduates will also be considered for frontend/low risk collection activities at a lower salary)