Assistant Outlet Manager

Job Responsibilities:

• Promote and ensure guest satisfaction by developing and maintaining a strong team environment with emphasis on Associate satisfaction and delivery of prompt courteous service.
• Deliver all orders promptly and courteously while maintaining a positive image through guest contact and cleanliness of guest areas.
• Ensure total guest satisfaction in food and beverage service through supervision of prompt delivery of all restaurant and room service orders.
• Assist with serving, seating, and communication with the kitchen during shifts to ensure guest satisfaction.
• Maintain a highly motivated and well-trained staff.
• Open and close shifts according to the Manager's Checklist.
• Train, maintain, and enforce all Anantara Service Standards.
• Execute revenue and check control procedures during shifts.
• Maintain a safe and sanitary work environment for all Associates and guests.
• Gather and implement all necessary tools for running shifts (e.g., schedules, floor plans, reservations, checks).
• Solve problems such as call outs, last-minute bookings, or any other daily issues that may arise.
• Be present on the floor during meal periods to ensure adequate coverage.
• Ensure that only quality products are served.
• Maintain proper Associate uniform standards.
• Manage an effective repair and maintenance program through work orders and inspections.
• Exercise station rotation to ensure fair distribution of stations.
• Assist Associates in job performance when required to ensure guest satisfaction.
• Implement an effective training program for new and current Associates.
• Encourage problem-solving by Associates through proper training and empowerment.
• Establish effective communication with Associates to gain their trust and respect.
• Maintain fair and consistent counseling and disciplinary procedures in accordance with Anantara's Guarantee of Fair Treatment Policy.
• Identify and recommend incentive programs and new ideas for operations.
• This is a highly visible guest service position requiring above-average communication skills while interacting professionally with guests.

• College diploma in Hotel Management or related field.
• Minimum of 2-3 years of experience in a Food & Beverage role in a luxury hotel.
• Passion for leadership and teamwork.
• Excellent communication skills in English.
• Attention to detail to achieve operational excellence.
• Excellent guest service skills.