Job details
As a Guest Relations Agent you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs ensuring their delight with their experience. Qualifications:
- Should be holding a degree in hospitality management and/or related field
- Previous experience in Front Office or Guest Services
- Good English communication skills; additional languages would be an advantage
- Friendly, outspoken, and with a pleasing personality
- Personable and with excellent grooming standards
- Preferably with basic working knowledge of OPERA
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