Content Reviewer - DUTCH, Dublin
Full time
at TN Ireland
in
Online
Posted on January 24, 2025
Job details
Content Reviewer for a Social Media giant We are hiring people who speak Native level DUTCH Your key responsibilities:
- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remain knowledgeable about client’s products and community standards
- Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
- Recognising trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggest solutions
- Strong personal resilience with the ability to operate in a pressured and fast paced environment
- Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritise, solve problems and work as part of a team
- Ability to consistently hit KPIs on time
- Fluent in DUTCH on the near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region
- Advanced level of English (C1)
- €27,000 per year as base salary
- *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,000 per year)
- *For the Evening shift: €12 per day (before tax) as travel allowance
- Free meal (lunch or dinner) on site
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme
- Chance to work within a multicultural and diverse team
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations – fixed working schedule
- Meals on-site, private healthcare and pension contribution
- No previous experience required – full training is provided!
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