Customer Service Officer (multiple locations)

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touchpoint, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment. Key Responsibilities: Customer Service Attend to customer inquiries via walk-in, chat, phone, and email in a prompt and proactive manner. Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction. Create a warm and high-quality customer service experience. Establish rapport and build good relationships with the customers. Work closely with other departments to meet customer needs and enhance service quality. Training will be provided to acquire knowledge of the programmes, services, and operation processes. Administration Keep detailed and accurate records of customer interactions, transactions, and documentation. Process monthly fee payments into the system. Provide support to teachers. Ensure the safety and well-being of all students at the Centre. Ensure smooth operation at the centre daily. Any other ad-hoc projects or assignments which might be assigned from time to time. Requirements & Skills: Be able to work 4 weekdays (1:15 PM - 9:45 PM), and 1 weekend (8:15 AM - 6:45 PM). GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field. Proficient in MS Office (Word and Excel). At least 1 year of customer service-related working experience. Strong customer-focused personality and mindset. Pleasant and cheerful disposition. Excellent interpersonal communication skills. What you can expect as part of the Mind Stretcher family: Variable bonus. Medical, Dental & Hospitalisation/Surgery benefits. Structured career & salary progression. Wide range of staff awards (long service, best rookie, most innovative, etc). Attractive staff discounts for MS programmes. MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc). Employee Health Programme (In partnership with HPB). Waiver of fees for MS programmes (for MS staff serving at least 5 years). Free public speaking training (Mind Stretcher Toastmasters). On-the-job training & Structured Training. Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding, etc). Monetary incentives for Teachers & Sales Staff. Corporate Discounts (Telcos, Computer & Peripherals, Hotel). Staff/Student Referral Incentive Scheme. #J-18808-Ljbffr