Temp - Advanced Response Center (IT Helpdesk / Central)
Job details
Job Descriptions: Respond to incoming enquiries, incidents, requests, and alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)1st level troubleshooting of supported systems, i.e., Workplace, Server, Network, Microsoft 365, Secure Access Service Edge, Point of Sale Security event monitoring Server and network availability and performance monitoring Password reset and unlock Perform log & route to higher tier or Resolver Team(s) Record and manage all transactions/cases in Service Management System Broadcast notifications to the relevant parties Provide timely status updates and follow up on cases escalated until closure within the service level agreement Ensure daily tasks are executed according to the Standard Operating Procedure Job Requirements: High school diploma or equivalent Experience/Knowledge in IT support will be a major plus 12-hour rotating shift #J-18808-Ljbffr
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