Helpdesk Support

Job brief

The company is a prominent provider of IT support services, delivering high-quality technical assistance across a variety of platforms. They are currently seeking a Helpdesk Support professional to provide first-tier technical assistance, troubleshoot user issues, and manage day-to-day administrative tasks related to IT services. The role offers a dynamic environment for growth and development in the field of IT support.

Responsibilities

• Provide first-tier user support and troubleshooting for desktop and laptop systems.
• Offer technical support by phone or desk-side for desktop issues, Office 365, and Windows 10 services.
• Perform regular system checks and day-to-day operations for seamless functionality.
• Handle administrative tasks, including managing hardware inventory and preparing system documentation and reports.
• Coordinate with vendors for the maintenance and servicing of IT systems.
• Participate in 24/7 shift duty schedules to ensure continuous support.

Requirements

• Higher diploma in computer studies or above, with at least 2 years of relevant IT experience (fresh graduates are welcome).
• Solid background in helpdesk or deskside support.
• Knowledge of Windows 10, Mac OS, Office 365, and AV systems.
• Good communication and interpersonal skills.
• Ability to work independently and manage tasks efficiently.

Benefits & Perks

• Competitive salary and performance-based bonuses.
• Flexible working arrangements.
• Opportunities for professional growth in the IT support field.
• Health and wellness benefits.
• 24/7 shift duty support with compensatory time off.
• Join a collaborative team culture that values innovation and service excellence.