Edm associate product support

About the Role: Grade Level (for internal use): 07 S&P Global Market Intelligence The Role: EDM Associate Product Support The Team: S&P Global's Solutions Product Support in the Asia-Pacific (APAC) region provides technical support to clients using S&P Global's Enterprise Solutions, specifically focusing on cross-product support for the Enterprise Data Management (EDM) platform. EDM is part of S&P Global and provides Enterprise Data Management Solutions for banks, asset managers, hedge funds, insurance companies, software companies, and treasury functions in large institutions. With offices in EMEA, North America, APAC, and India, EDM has a global reach, and increasingly clients require work to be carried out remotely from their main office. The Impact: The Support Role in APAC for S&P Global's Solutions business offers several impactful opportunities for individuals starting their careers in the company: Building a global network: As part of the Support Role, individuals connect with mentors, peers, and teams from around the world, enabling access to a wealth of knowledge and support. Knowledge sharing and collaboration: Individuals are encouraged to share their knowledge and collaborate with colleagues, contributing to individual and team development. Skill development: Individuals learn how to effectively troubleshoot technical issues, provide support to clients, and communicate complex information clearly. What’s in it for you: Expertise development: Focus on the EDM application to become an expert in these Enterprise Solutions, enhancing technical skills and market value. Career growth: In-depth knowledge and experience with EDM can lead to future career growth within S&P Global or in the broader industry. Client interaction and impact: Directly working with clients allows for a significant impact on their experience and success with EDM. Cross-functional collaboration: Collaborate with colleagues across different business lines and regions, fostering knowledge sharing and a broader understanding of operations. Responsibilities: Become an expert in all facets of supported financial products. Provide advanced technical support to clients using the EDM application. Deliver outstanding client services by presenting timely and positive resolutions. Troubleshoot client issues to resolution and escalate as needed. Monitor all incoming support channels to address client inquiries quickly. Maintain documentation in our internal CRM system. Collaborate with senior managers and colleagues across business lines. Contribute to the development and maintenance of product documentation. What We’re Looking For: Education: A bachelor's degree in computer science, information technology, or a related field is typically required. Experience: 1-2 years of experience in providing technical support for enterprise software applications; experience in the financial services industry is preferred. Proficiency: Proficiency in SQL, scripting languages, and data analysis tools is often required. Problem-solving abilities: Strong skills in analyzing complex issues and developing innovative solutions. Customer-oriented mindset: A focus on delivering exceptional support and ensuring client satisfaction. Communication skills: Good communication skills in English to interact with Global Teams. S&P Global Grade: Grade 7 The Location: Sydney, Australia About Company Statement: S&P Global delivers essential intelligence that powers decision-making. We provide the world’s leading organizations with the right data and technologies to move ahead. Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to protected characteristics. #J-18808-Ljbffr