Analyst/Developer (Salesforce)
Job details
Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month.
To simplify banking, we've developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe in harnessing the power of technology to make each interaction easier and simpler. We do everything we can to ensure that our clients have access to transparent and affordable banking services. When you bank with us, there are no hidden costs. We're committed to making sure that you have a clear understanding of exactly what you're paying for. Why shouldn't you have access to your cash when and where you want it? Whether you prefer Remote Banking, ATM transacting, drawing cash from tills at your local supermarket or coming into one of our branches, the way you access you cash is entirely up to you.Purpose Statement
As a Salesforce system administrator, your primary responsibility is to ensure the smooth operation, maintenance, and optimisation of the Salesforce Platform within the organisation. This involves a range of tasks and responsibilities.
To design, manage, test, implement and maintain decision and process automation through the use of low code functions aligned to business strategy and operational requirements, ensuring that the relevant internal and external governance is followed.
To provide support and query resolution and liaise with system parties to ensure timely resolution of business rules and process automation.
Education (Required))
A relevant tertiary qualification in Information Technology - Computer Science or Information Management
Certification
(Required)
Grade 12 National Certificate / Vocational
Knowledge and Experience
Experience (Required):
Must have Salesforce Administrator Certification (ADM 201 or equivalent)
At least 2-3 years' hands-on experience in Salesforce Support or Salesforce Administration
Service Cloud and Sales Cloud
Other Salesforce products (e.g., Marketing Cloud, nCino, FSC, etc.)
Knowledge (Required):
User Management and Provisioning of the Salesforce FSC Platform
Data Management and Maintenance of the Salesforce FSC Platform
Overall System Maintenance of the Salesforce FSC Platform
Coordinating the integration of Salesforce FSC with other systems and platforms
Continuous Improvement and release management on the FSC Platform
Contributing to the Business Strategy Documentation
Responding to escalated support tickets related to Salesforce functionality, data, and processes
Investigating and diagnosing issues, identifying root causes, and implementing effective solutions
Collaborating with Level 1 Support to provide accurate information for issue resolution
Assisting in user training and documentation to enhance self-service capabilities
Performing data analysis, cleansing, and migration tasks
Working closely with Salesforce developers on enhancements and customisations
Monitoring system performance and recommending optimisations
Remaining updated on Salesforce features and best practices
Reviewing feedback and alerts from monitoring tools on daily basis
Developing reports and dashboards, within Salesforce FSC, to provide insights and other relevant metrics for decision making purposes on Salesforce FSC
Apex, Visualforce, Lightning Components, and other Salesforce development tools (proficiency)
Web development technologies (HTML, CSS, and JavaScript)
Creating new features and enhancements for existing Salesforce apps
Maintaining the codebase, ensuring consistency with overall application architecture
Communicating effectively with colleagues and cross-functional teams
Configuration and customisation of Salesforce
Integrations with third-party systems
Data modelling and database concepts
Managing key stakeholders and providing feedback timeously
Collaborating within an Agile team environment to deliver high-quality solutions
Prioritising and managing multiple tasks effectively and independently
Knowledge (Ideal - Nice to Have):
Jira
Confluence
Business and System Analysis Methodologies (advanced understanding)
ITIL Principles and the application thereof (advanced understanding)
Best practices for Quality Assurance (QA)
Banking systems and business models
Compliance requirements specific to the financial services industry
Client onboarding and relationship management
Financial Product Management on Salesforce FSC
Wealth Management and Financial Planning on Salesforce FSC
Assessing and mitigating risks on Salesforce FSC
Providing training and support, to Financial Advisors and other users, on how to use Salesforce FSC effectively
Skills
Attention to Detail
Commercial Thinking Skills
Communications Skills
Interpersonal & Relationship management Skills
Problem solving skills
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