Workday First-Line Support Specialist
Job details
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Skillsearch | Games & Tech Jobs Principal Consultant | 6+ years Recruiting Workday & SAP HR/FINS Transformation Professionals Globally Position: Workday First-Level Support Specialist Location: Remote We are looking for a skilled and motivated Workday First-Level Support Specialist to join our team. This role is essential in ensuring our end-users receive prompt and effective support for Workday-related issues. Combining technical expertise with excellent customer service, you will play a critical role in enhancing the user experience and optimizing Workday processes. Key Responsibilities End-User Support: Deliver timely and effective first-level support for Workday inquiries, ensuring high levels of user satisfaction. Ticket Management: Manage incoming tickets through Jira, efficiently categorizing, prioritizing, and triaging them based on urgency and complexity. Issue and Service Request Resolution: Resolve basic to moderately complex Workday issues and service requests, escalating more advanced cases to specialized team members as necessary. Documentation & Training: Create and maintain detailed documentation and user guides for Workday processes. Conduct training sessions to improve user understanding and promote effective system usage. Collaboration: Partner with HR, HR Technology, and other departments to streamline processes and enhance the overall Workday user experience. Continuous Improvement: Gather and analyze user feedback to drive ongoing enhancements in the support process. Qualifications and Requirements Bachelor’s degree in IT, HR, Business Administration, or a related field. Demonstrated experience in Workday support or a similar HRIS support role. Strong knowledge of HR processes and data management. Excellent problem-solving and analytical abilities. Outstanding customer service orientation and communication skills. Capability to work both independently and collaboratively within a team. Proficiency in Jira or similar ticketing systems. Seniority level Associate Employment type Full-time Job function Human Resources, Information Technology, and Customer Service Industries Staffing and Recruiting #J-18808-Ljbffr
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
