Home Saudi Arabia Call Center Agent - Khobar

Home Saudi Arabia Call Center Agent - Khobar

Call Center Agent - Khobar

Full time at Samaco in Saudi Arabia
Posted on January 24, 2025

Job details

Functional Description

Answer phones to respond to orders, general customer inquiries, and customer complaints. Project a professional company image through all communication tools interaction.

Major Duties and Responsibilities

  1. Answer phones and respond to customer requests.
  2. Contacting customers as required.
  3. Following the campaign procedure.
  4. Sell product and place customer orders in computer system.
  5. Provide customers with product and service information.
  6. Transfer customer calls to appropriate staff.
  7. Identify, research, and resolve customer issues using the computer system.
  8. Follow-up on customer inquiries not immediately resolved.
  9. Recognize, document and alert the supervisor of trends in customer calls.
  10. Recommend process improvements.
  11. Other duties as assigned.
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