F&B Attendant (Server) - (Muslims Only)
Full time
at Accor
in
Saudi Arabia
Posted on January 24, 2025
Job details
Company Description Hotel Overview : Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 85-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and is the iconic symbol of hospitality in the Holy City. The hotel's authentic hospitality is seen throughout 1650 guest rooms and suites that are thoughtfully and elegantly appointed with extravagant amenities and five-star services that allow for peaceful reflection and repose. Job Description
- Demonstrates Fairmont’s Service Plus Standards in all interactions.
- Reports on duty punctually, in full uniform according to appearance and grooming standards.
- Promotes and maintains a positive working relationship at all times with all colleagues in Fairmont Makkah.
- Consistently offers professional, friendly, and warm service.
- Demonstrates a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts.
- Has full knowledge of the Menu and Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents, and preparation methods to be able to answer any Guest questions about menu items in an informative and helpful way.
- Always takes corrective action if service errors occur, ensuring all solutions exceed the Guests' expectations.
- Understands shift end reports, has knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
- Understands each service station and all side duties assigned to that station.
- Attends pre-meal briefing, weekly and monthly meetings to continually improve the Guests' experience.
- Understands how to operate all the equipment used in the outlet.
- Fully understands and follows the hotel’s recycling program and procedures.
- Actively participates in all health and safety procedures for Cascades and the entire hotel.
- Follows all safety and sanitation policies when handling food and beverage.
- Carries out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant.
- Follows Hotel’s telephone etiquette standards.
- Follows Occupational Health & Safety regulations.
- Reports suspicious people, parcels, and behaviors to Security.
- Ensures adherence to Fairmont’s Code of Ethics.
- Minimum 1 year experience in F&B Operations in a luxury property preferred.
- Strong interpersonal and problem-solving abilities necessary.
- Highly organized with strong planning skills.
- Goal and results-oriented.
- Analytical skills, strength as a developer and leader of others are essential.
- International experience an asset.
- Energetic, enthusiastic, self-motivated, and a charismatic team player.
- Outstanding guest services skills, professional presentation, and sophisticated communication skills.
- Proficient in the English language (verbal & written), second language is an asset.
- Ability to handle a multitude of tasks in an intense, ever-changing environment.
- Flexible in terms of working hours.
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