Job details
The job profile for this position is GIH Quality Review and Audit Analyst, which is a Band 2 Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Cigna is one of the world’s leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing international businesses. Product types include: Medical, Dental, Vision, Life, AD&D, Disability, Travel, etc. sold to groups and individuals. We have approximately 1 million medical members around the world. CGHB Europe (EU) is a regional segment of CGHB; it has approximately 500K medical members. YOUR RESPONSIBILITIES
- Perform process compliance audits to determine the accuracy, compliance, and consistency of all operational activities against the corresponding procedures.
- Call handling and email handling for audit processing.
- Participate in complex audits, third party audits, ad-hoc projects, and assignments as defined by the Quality Auditor Team Senior/Team Supervisor/Senior Supervisor/Audit Team Manager.
- Perform root cause analysis on audit findings to understand why the findings occurred.
- Agree on suitable action plans to remove root causes and prevent findings from recurring.
- Monitor performance trends and agree on suitable action plans to address these trends.
- Be proactive in identifying improvements to both audit and operational processes and procedures.
- Collate and report audit findings to Senior Management accurately and on time.
- Assist in the development of audits and audit processes and procedures.
- Act as a subject matter expert who supports and coaches fellow Auditors.
- Ensure that your productivity, quality, and motivation are managed properly to achieve your targets/KPIs.
- Proactively address and/or escalate any risks.
- Experience in audit workings is beneficial.
- Ideally experienced in a communications role preferred, but not essential.
- Extensive knowledge of regulated processes and procedures.
- Good knowledge of Excel.
- High energy, results-oriented individual able to coordinate and prioritize multiple tasks to meet deadlines.
- Ability to think analytically, interpret information/observations, and make effective decisions.
- Ability to ask for guidance when required on complex issues.
- Professional verbal and written communication skills.
- Proficient knowledge of English, both written and spoken; other languages are well evaluated.
- Ability to listen attentively, build rapport, and ask structured open/closed questions.
- Ability to diffuse and resolve instances of conflict.
- Ability to produce clear and factual reports.
- Ability to present information and ideas in a confident, creative, and interactive manner.
- Ability to explain audit findings and trends and provide constructive feedback; work patiently and effectively with staff of different experience levels, learning styles, and cultural diversity.
- Ability to provide constructive coaching to fellow Auditors to share knowledge and skills.
- Ability to work effectively on their own and as part of a team.
- Mindful of the needs of the business and the personal needs of the person being audited.
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