Warranty Administrator
Full time
at Al Shirawi Enterprises LLC
in
UAE
Posted on January 24, 2025
Job details
Job Summary The Warranty Administrator is responsible for managing and processing warranty claims while ensuring compliance with warranty policies and criteria. This role involves reviewing client claims, coordinating with manufacturers, and supporting internal teams to enhance customer satisfaction. The ideal candidate will have a strong understanding of warranty processes, exceptional communication skills, and the ability to analyze warranty data for continuous improvement. Key Responsibilities
- Warranty Claims Management
- Review client claims and ensure compliance with warranty criteria.
- Discuss warranty claims and expectations with customers.
- Process warranty claims quickly and accurately in compliance with distributor guidelines.
- Adjust and resubmit denied claims to secure payments for warranty work.
- Follow up with factory distributors regarding unpaid claims.
- Review rejected, incomplete, or returned claims and prepare for resubmission.
- Documentation and Inventory Management
- Keep accurate inventory of ordered warranty parts and organize vendor paperwork.
- Maintain detailed and accurate records of warranty claims, repair orders, and customer interactions.
- Ensure warranty repair orders are accurate, legible, and completed per policies and manuals.
- Develop and maintain warranty policies, procedures, and documentation.
- Customer and Internal Team Support
- Communicate effectively with customers to explain warranty coverage and address concerns.
- Provide technical support to internal teams and customers regarding quality and warranty issues.
- Train and support service teams on warranty processes and policies.
- Work closely with employees to improve customer satisfaction.
- Data Analysis and Reporting
- Analyze warranty data to identify recurring issues and implement corrective actions.
- Prepare detailed reports on warranty performance, including trend analysis and insights.
- Coordination and Problem-Solving
- Manage the warranty process, including claims handling, parts replacement, and issue resolution.
- Address complex warranty claims and complaints, ensuring timely and effective resolution.
- Coordinate with manufacturers regarding warranty coverage and claims.
- Experience: Minimum of 5 years as a Warranty Advisor or in a similar role.
- Industry Knowledge: Strong understanding of warranty processes, preferably in the automotive or related product industries.
- Skills:
- Excellent communication and interpersonal skills to interact effectively with customers and teams.
- Proficiency in handling administrative data, labor operation codes, and failure codes.
- Ability to analyze data, identify trends, and implement corrective actions.
- Exceptional organizational skills with attention to detail.
- Strong problem-solving and decision-making abilities.
- Technical Proficiency: Knowledge of warranty policies, regulations, and related software tools.
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