(Junior) CX Associate DACH (m/f/d) - MarTech - up to €70k +20% bonus and benefits

Your opportunity to support global brands and grow your expertise in the rapidly evolving field of email marketing personalization. The Business: This company is a global leader in content personalization, empowering marketers to deliver innovative, data-driven digital experiences. Trusted by top-tier brands, the platform drives measurable ROI and scalable value. With a presence in North America, Europe, and beyond, it is shaping the future of marketing personalization. The Role: As a Client Experience Associate , you will support Client Experience Managers in delivering exceptional service to clients. This role will provide hands-on experience in managing client relationships, executing campaigns, and mastering cutting-edge personalization technology. You’ll have the opportunity to learn, grow, and make a meaningful impact in a fast-paced, collaborative environment. Key Responsibilities:

• Platform Expertise: Learn the platform and the broader email industry ecosystem to become a trusted support resource.
• Client Support: Act as a backup contact for named accounts, assisting Client Experience Managers (CXMs) with client communications and requirements gathering.
• Campaign Execution: Collaborate with CXMs to prepare campaigns, troubleshoot queries, and ensure quality assurance for client projects.
• Reporting: Pull and synthesize campaign results into standardized reports for clients on a regular basis.
• Presentation Support: Assist in the creation and execution of PowerPoint presentations for Business Reviews and Status meetings.
• Design Tasks: Execute email mock-ups in Photoshop for client presentations and meetings.
• Scheduling & Logistics: Manage schedules for client meetings, Business Reviews, and other events, including administrative and logistical preparations.
• Salesforce Management: Maintain and update contact roles within Salesforce for all client organizations.
• Documentation: Produce written documentation for custom projects and take meeting minutes during client calls.

• Organizational Skills: Ability to manage multiple deadlines and deliverables simultaneously.
• Communication Skills: Strong oral and written communication abilities in both German and English.
• Collaboration: Ability to work effectively with others in a team-oriented environment.
• Adaptability: Thrives in a fast-changing, dynamic environment.
• Motivation: Self-driven with a focus on outcomes and a positive attitude.
• Problem-Solving: Creative, entrepreneurial-minded, and willing to try new approaches.
• Technical Curiosity: Interest in learning HTML/CSS/JavaScript and Photoshop.
• Coachability: Open to feedback and eager to learn and grow.

• Training & Development: Comprehensive onboarding and professional growth opportunities.
• Exposure: Hands-on experience with cutting-edge personalization technology and collaboration with global brands.
• Work Environment: Join a dynamic, innovative team in a supportive, collaborative setting.
• Flexibility: Remote and hybrid work options.
• Career Growth: Clear pathways for advancement within the company.