Account Supervisor

Arrivals + Departures is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, and heard. Diversity and inclusion are an important part of our everyday work, and it is our belief that they enable us to reach our goal of seeing the world differently. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communications and/or people with intersectional identities. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Arrivals + Departures (A+D) is a national and proudly independent full-service creative and media agency, employing 80+ people with offices in Toronto and Halifax. More importantly, we are a group of passionate, down-to-earth people with an entrepreneurial spirit and hustle needed for today’s ever-changing world. In fact, our name is inspired by the changing world around us and reflects our mission to ‘See The World Differently’. This means we approach every challenge and opportunity with fresh eyes, not falling into the trap of delivering the expected. Simply put, we are for those who want to challenge the status quo with the relentless pursuit to see what no one else sees. What we’re looking for: You’re an Account Supervisor that’s always on top of things and ahead of the curve. You’re a self-starter, a go-getter, and you probably have an alphabetically organized spice cupboard. You’re an energetic team leader and active champion of all client partnerships within the agency. You build and maintain positive, lasting client relationships and know that maintaining close bonds and being a reliable liaison are the keys to building great client relationships. Detailed. Enthusiastic. Personable. You play an integral role within the account team, working towards executional excellence and management of the day-to-day workflow. You’re informed on current events and ideas, trends and behaviours. You keep current so that we can always find fresh ways to connect with the client. We are a creative shop that prides ourselves on doing the un-thinkable and seeing the world differently. Responsibilities:

• Supervision, leadership, and overall management of their respective account(s)
• Ongoing strategic and creative collaboration, working with the internal and external teams to ensure innovative and integrated work is delivered for the client
• Encouragement of team to generate great ideas and sell/persuade the client to support the ideas
• The identification, evaluation and monitoring of innovative and fresh marketing and advertising initiatives
• Assisting the client in establishing long and short-term marketing objectives and goals
• Acting as a day-to-day agency lead and an internal liaison for client feedback and direction
• Responsibility for all final agency work-quality control (creative and timeliness)
• Management of direct reports day-to-day workflow, mentorship, training and career development
• Supervision of overall budget management (BCR and revenue tracking/forecasting) reporting into GAD/VP for final approvals as needed
• Strong ability to manage up with proactive solutions and pathways for success provided
• Maintaining a detailed awareness of relevant market trends affecting their accounts, and developments in the wider advertising and communications industry
• A passion to continue to evolve your knowledge and remain up-to-date within client industries, competition, industry and marketing trends

• 5+ years in an agency environment or equivalent marketing experience
• Experience working on automotive clients or high volume retail is considered an asset
• Proven experience in digital, social and/ or experiential is preferred
• Must bring true leadership to client accounts and be able to work independently
• Demonstrated proficiency in building strategic communications plans
• Experience in developing and executing omni-channel plans, including oversight and leadership of broadcast, print, social, and digital
• Experience with other key marketing & advertising disciplines (ex. promotions, PR, website development, inbound & outbound marketing)
• Strong relationship building skills + written and verbal communication skills
• Excellent time management and organizational skills: ability to move quickly and multi-task