Sales Specialist

About: The Royal De Versailles Jewellers Sales Associate is responsible for providing our clientele with exceptional service by meeting their individual needs and expectations, as well as serving as a representative to the company by promoting the philosophy and values of all brands. Passion for the brand is conveyed through creating a branded, luxury client experience. Royal De Versailles Jewellers is seeking highly motivated, curious and customer focused Sales Associate with an undeniable passion for creating memorable experiences for our worldly clientele. By striving to discover your Clients and their every need you will tailor their experience within our store in order to elevate their experience and impression of the Brand while also ensuring to build long lasting relationships. This is an opportunity for those who thrive in a fast-paced environment, who operates as a true personal ‘advisor’ to their clients with a passion to develop their career in a luxury retail environment. With a strong strategic sales & commercial mindset, willingness to learn, and a passion for forming meaningful relationships across our diverse client base, your self-driven and curious nature will continuously drive to improve your personal and team performance. We value forward-thinking individuals who are eager to use their creativity and skill set in order to drive the continued success and strong heritage of the brand. Ideally we are seeking individuals with 10+ years of retail experience preferably gained within a luxury environment. KEY SKILLS & REQUIREMENTS:

• Identify and assess clients needs to achieve satisfaction
• Greet customers warmly and ascertain problem or reason for calling Answer questions about warranties or terms of sale
• Engage, develop and maintain key relationships with the core luxury consumer
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met;
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Keep customers informed of current products, trends, and collections
• Communicate the key qualities and the characteristics of the brand to customers;
• Use product knowledge in different categories to maximize and drive sales
• Follow communication procedures, guidelines and policies
• Professional demeanor