Customer Service Representative

Full job description As a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and assistance. You will address inquiries, resolve issues, and ensure a positive customer experience. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a friendly and professional manner. Issue Resolution: Diagnose and resolve customer issues effectively, ensuring timely follow-up and resolution. Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and support. Documentation: Record customer interactions and feedback in the customer relationship management (CRM) system. Collaboration: Work closely with other departments (e.G., sales, technical support) to resolve complex issues and improve processes. Feedback: Collect and report customer feedback to help improve products and services. Training: Participate in training programs to enhance product knowledge and customer service skills. Qualifications: Education: High school diploma or equivalent; degree preferred. Experience: Previous experience in customer service or support is a plus. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency in using CRM software and other relevant tools. Ability to work independently and as part of a team. Attributes: Empathetic, patient, and able to manage stressful situations calmly. Work Environment: May work in an office setting or remotely, depending on company policies. Flexible hours may be required to accommodate customer needs. Job Types: Full-time, part time