Junior Administrator: HAM
Job details
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business.
We pride ourselves on being Africa's premier end-to-end digital solutions partner, providing the world's most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa's leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe.
Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.Key Deliverables / Primary Functions
Continuous updates to the status of the Hardware Assets as changes are affected
Assist with the population & maintenance of the Hardware database
Assist in internal Hardware Database verification exercises and action on exceptions
Assist in audit exercises to confirm asset database accuracy
Deliver against the Customer Specific Asset Management Processes and Procedures
Manage the in-scope Hardware assets in the customer environment
Manage IT Asset Calls logged requiring updates of the Hardware Asset Register
Action on Exception reporting and ensure corrective updates to the Hardware Asset database
Provide daily/weekly/monthly reports as defined to the ITAM manager
Action on escalations and provide prompt feedback
Ensure data accuracy and integrity within the Asset database
Perform specific IMACDE activities ensuring data accuracy and integrity
Action on calls assigned and update the ITSM system
Attend to escalations and ensure all calls assigned are attended to
Perform data quality updates to ensure data integrity
Manage customer expectations through continuous feedback on the call status
Perform Periodic Stores audits and identify/correct any discrepancies
Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to
Core Functional Skills & Capabilities
Following instructions & procedures
Reporting
Teamwork
Core Behavioural Competencies
Analysing
Culture Match
Delivering Results & Meeting customer expectations
Following instructions & procedures
Job Match
Planning & Organising
Minimum Qualifications
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
2 years' experience in ITAM
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