Associate Director of Academic Operations

Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Associate Director of Academic Operations with the University of the People. INTRODUCTION: University of the People ( UoPeople ) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 152,000 students enrolled from more than 200 countries and territories, including 18,800 students who are refugees. Currently accredited by the DEAC, UoPeople is also a candidate for WSCUC accreditation. We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University.[ TED talk ] UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced organization with remote teams all around the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you! UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Fondation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef’s TED Talk and Nas Daily interview about the University have 30 million views combined. REPORTS TO: Senior VP for India Operations GENERAL PURPOSE: We are looking for an experienced Associate Director (AD) of Academic Operations in India who will build operational rigor in the team and manage a team of 20 Coordinators and Managers today. The AD will report to the Senior VP for India Operations. The AD will also partner with faculty and Academic Affairs leadership on departmental affairs. ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Builds operational rigor (such as building the right processes, systems, KPIs, Dashboards etc) in partnership with other teams like Technology, Business Process Optimization and Academic Affairs, wherever required.
• Oversees operational systems and processes while looking for opportunities of improvement or revision.
• Responsible for implementing academic operation strategies and set priorities accordingly
• Manages a team of Managers who oversee the day-to-day operations of teams such as Recruitment and Onboarding, Workforce Planning and Scheduling, Human Resources and Faculty Support, and Academic Integrity
• Establishes the parameters to empower department Managers with the authority to accomplish their duties
• Collaborates with the Academic Affairs Department Chairs to resolve academic issues.
• Applies management principles to ensure optimal performance throughout the department
• Measures and report on operational performance and develop plans to improve relevant key performance indicators
• Day to day management and coordination with other stakeholders of the university
• Hires, leads, coaches, supervises and develops staff as required
• Ensures seamless business execution and reinforces positive morale
• Works closely with relevant office managers to ensure all operational, administrative, and compliance functions within the department are being properly executed in accordance to regulatory-based best practices
• Recognize great performance and address performance issues

• Masters graduate
• 5+ years of experience in managing Operational teams
• Experience in Academic Operations either in Education or EdTech or Online University
• English at mother tongue level
• Relevant experience within the higher education sector– a big advantage
• Experience working and managing in a global organization – an advantage
• Working knowledge of CRM systems and excel reports – an advantage

• Outstanding organizational, communication and leadership capabilities
• Demonstrated success in managing high performing teams
• Operations -oriented executive
• Decisiveness and attention to detail.
• Comfortable with Data and Data Analysis
• Experience with fast growing organizations
• Ability to diagnose problems quickly and have foresight into potential issues
• Results driven, highly motivated and self-directed.
• Collaborative team player with great interpersonal skills.
• Expert in building team relationships and inspiring collaboration
• Demonstrated professional leadership style that motivates and inspires