Guest Relations Executive
Job details
About the Company #SodexoIndia #JobAlert #WeAreHiring #BePartOfSomethingGreater #Belong #Act #Thrive #GreatPlaceToWorkCertified At Sodexo, we provide a bouquet of 100+ service offerings to varied clientele — corporates, healthcare organizations, manufacturing locations, educational institutes and in remote environments. Our solutions range across food & catering, facilities management, technical services, workplace experience and energy management. Our employees are our greatest asset and personify our values of Service Spirit, Team Spirit and Spirit of Progress . Our employees believe that working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong to a company that allows you to act with purpose and thrive in your own way. Sodexo India has also been accredited with the Great Place To Work® certification Do visit the following link ( to read through more about us and what our employees have to say about us. Here’s an opportunity to be a part of an organization which is fuelled with the brand purpose of creating a better everyday for everyone to build a better life for all. Please click on the link below to view the Job Description and understand the application process. About the Role The Guest Relation Executive / Customer Handling role involves coordinating work requests, project briefings, lead management, customer needs identification, and more. Responsibilities
- Project briefing to walk-in customers with the help of digitally equipped tools
- Accompanying customers to show-apartment and site
- Lead/enquiry management & follow-up with help of CRM tools
- Identifying customer needs and offering relevant product
- Identify qualified enquiries as hot & warm prospects and share it with the core sales team
- Query & Objection Handling
- Develop relationships with clients to understand their needs and provide the best real estate solution
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Coordination with banking representatives for to facilitate financing options for customers
- Meeting assigned targets on sourcing or closing deals as applicable
- Staying abreast of the competition and latest market trends
- Prepare basic sales or lead reports/MIS/presentations as and when required
- Executing basic documentation & formalities required during sales
- HSC/equivalent or Diploma holder or Graduate & Hote Management degree preferred
- Minimum 2 years' experience in any facility management company or in a hospitality industry
- Excellent knowledge of Word and Excel
- Excellent customer service skills
- Excellent communication skills
- Ability to deal with various types of people
- Effective time management skills
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