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Officer (Property Management) / Customer Services Officer
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Officer (Property Management) / Customer Services Officer
Apply now Job no: 495133 Work type: Permanent Location: Eastern Categories: Property Management, Vetting and Applications The Job- Review and vet applications for Rent Assistance Scheme (RAS), Take-Over Tenancy Policy (TOV), Name Addition Policy (ADD Type 3 & 5) and Well-off Tenants Policy (WTP) in compliance with Housing Society policies, manuals, and Central Vetting Team’s (CVT) internal guidelines.
- Co-ordinate with Estate Office Colleagues to ensure timely submission of RAS, TOV, ADD, WTP documents to CVT.
- Reach out applicant to secure outstanding documentation necessary for processing.
- Prepare all relevant documents required for oath taking procedure.
- Evaluate undercharged rent amounts, ensuring accuracy & compliance.
- Assist in conducting Data Matching exercise for property ownership & prepare comprehensive daily reports.
- Contribute to the preparation of daily and monthly reports, ensuring data integrity & clarity.
- Perform additional task and projects as assigned by seniors.
- Level 3 or equivalent or above in 5 subjects in HKDSE, or equivalent (including English and Chinese); Degree / Diploma Holders in relevant disciplines are preferred.
- Previous experience in applications vetting is advantageous; capacity to manage stress and work under pressure is essential.
- Basic knowledge of PC applications including Word Processing & Excel.
- Good communication, problem solving and interpersonal skills.
- Detail-oriented, mature and service-oriented.
- Initiative and logical thinking.
- Team collaboration & effective time management.
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Hiring company
Hong Kong Housing Society
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