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Home Saudi Arabia Technical and Logistic Support

Technical and Logistic Support

Full time at Airbus Industries in Saudi Arabia
Posted on January 23, 2025

Job details

The jobholder will have to perform the following activities: A. Maintenance and Support The main responsibility is to make our partner's staff able to take over the maintenance of hardware/software and support operations of the BEAM9 system. These operations consist of:

  • Support the Customer's IT Administration team, in daily monitoring and to ensure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement;
  • Support the Customer's Production team, in day-to-day operation on GEOINT/IMINT activities, to take into account administration and to ensure the contact with the Engineering team in France;
  • Support Training activities;
  • Support all operations in KSA, like deployment, acceptance phases or training;
  • Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade.
B. Customers Relationship
  • Participate in all necessary meetings, conferences or workshops with our customers to ensure the appropriate level of service;
  • Contribute to reflect customers' expectations or requests;
  • Support the activity in its evolving context (support operational teams, provide operational updates and requirements).
C. Communication and Reporting
  • Ensure regular reviews and updates on activities to the team and the program manager;
  • Set up and maintain KPIs allowing the monitoring of the maintenance and support activities;
  • Capitalize knowledge (documentation and procedure writing, good practices gathering);
  • Maintain good relationships with the different actors involved in the platform (customer, back-office, providers, and partner);
  • Support deployment, lifetime operation and performance management of all Maintenance Program deliverables.
Main Requirements
  • Must Have
    • Education: Master’s degree in computer science;
    • Successful experience in maintenance and support programs;
    • Communication skills to adapt to a wide variety of interlocutors in a multicultural environment;
    • Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS);
    • Linux knowledge (CentOS);
    • Virtualization VMware vSphere suite.
  • Additional Skills
    • IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP);
    • IT: archiving, hardware (HP Blade System, server, Cisco), storage (HP 3PAR), Backup (NetBackup, Acronis), antivirus;
    • Working with basic network devices and concepts such as IP, DNS, firewall, and routing;
    • Knowledge in Database is a plus (Postgres, MySQL);
    • Knowledge in cloud technology is a plus (Docker, Kubernetes);
    • Ability to learn and understand various, complex, and technical subjects;
    • Analytical skills to summarize and simplify complex topics;
    • Ability to steer several activities in parallel.
  • Languages
    • English mandatory;
    • Arabic, a strong plus;
    • French, a plus.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation, and sustainable growth. #J-18808-Ljbffr

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