Technical Support Senior Specialist
Full time
at Samsung Electronics
in
Saudi Arabia
Posted on January 23, 2025
Job details
Position Summary
- Provide prompt services upon quality issues after product sales by developing and distributing contents regarding serviceability pre-evaluation before product sales, JIG, tools and technologies.
- Maximize customer satisfaction by analyzing multiple defects and repetitive repairs after product sales and providing necessary solutions and improving repair capabilities.
- Reinforce service expertise through developing and distributing guide contents regarding new models and new functions.
- Assessing serviceability of a new product: Prepare to prevent service related issues preemptively by assessing risk factors which exist in service repair before launching a new product.
- Developing a service JIG and tool: Prepare to provide an accurate service by developing a JIG which is required to provide a prompt service and a tool to assess defects.
- Developing service contents: Arrange to strengthen advance preparation of service and enhance service expertise by making and distributing contents of a guide for a new product and function.
- Managing repetitive repairs and multiple defects: Analyze data to minimize customer dissatisfaction resulted from service failure by analyzing and monitoring repetitive repairs and multiple defects.
- Managing to use expensive parts: Analyze data to reduce service costs by analyzing why an expensive part is used, developing an improvement measure, and expanding unit repair.
- Develops professional expertise by complying with company policies and procedures.
- Works on problems of moderate scope where analyzing situations or data requires a review on various factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Normally receives general instructions on routine work with detailed instructions on new projects or assignments.
- Generally requires a bachelor's degree with a minimum of 2 years related experience, or advanced degree without experience.
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