Customer Services & Service Desk Coordinator

Full time at SERCO Limited in Saudi Arabia

Posted on January 23, 2025

Job details

Deliver high-quality customer service by handling customs activities, declarations, and monitoring processes while being customer-oriented and adaptable. Oversee customer credit risk management, collections, and order management while ensuring compliance and developing team skills in a fast-paced environment. Manage client communication, maintain records, support sales, and nurture relationships while demonstrating strong communication and multitasking skills. The role involves providing customer support in Arabic and English, utilizing strong communication skills and computer proficiency while working varying shifts. Fluency in Arabic and English, experience in customer service tools, data analytics, and project management required to resolve escalated customer issues. Minimum 2 years of proven experience in customer service roles within the freight forwarding or logistics industry; Bachelor's degree in business, Logistics, or a related field. Respond to customer queries, analyze product issues, update databases, and assist in training while possessing excellent communication and problem-solving skills. Handle customer inquiries and complaints, manage calls efficiently, provide solutions, and maintain product knowledge while demonstrating strong communication skills. The role requires a diploma or university degree in Business Administration, with experience in Sales and Marketing, preferably in the steel industry. Lead customer service operations, manage office procedures, and ensure high customer satisfaction using CRM software and strong communication skills. Assist in operations and customer service, manage inventory, support team collaboration, and possess strong communication and organizational skills. Seeking a proactive Business Development Manager to drive growth in natural resources and environmental sectors, leveraging Saudi market knowledge and strong client relations. Responsible for sales growth, customer satisfaction, team development, and operational efficiency in fashion retail, requiring strong leadership and business skills.

Location: Riyadh, Dammam/Khobar/Eastern Province - Saudi Arabia

Engage guests with excellent customer service, accurately take orders, deliver food promptly, and collaborate with kitchen staff in a team-oriented environment. Oversee usher operations, provide guidance, ensure training, manage crowd flow, and collaborate with event organizers; requires hospitality experience and bilingual proficiency. Greet and assist visitors, provide information, ensure safety, and support customer services with strong communication skills in Arabic and English. Candidates with sales experience in retail, strong customer service, communication skills, and ability to work long hours in a physically demanding environment are encouraged to apply. Prepare various coffee and tea beverages, provide excellent customer service, maintain cleanliness, and assist in menu development with good communication skills. Perform general office duties to support Sales and Marketing, prepare sales documents, and maintain guest relations while ensuring compliance with company standards. The role involves supporting sales operations, data collection, analysis, and providing administrative assistance while possessing negotiation and English language skills. Support sales operations by managing client communication, coordinating events, maintaining sales tools, and assisting with proposals and reports in a hospitality setting. Manage client communications, coordinate events, perform administrative tasks, and ensure guest satisfaction while maintaining accurate records and reports. Identify new sales opportunities, manage operations, engage customers, coordinate logistics, and ensure documentation compliance while maintaining strong communication and organizational skills. Generate and analyze sales reports, maintain customer data, manage accounts receivable, and support sales team coordination with strong communication skills. Coordinate client inquiries, meetings, and updates while supporting sales with communication, leadership skills, and a Bachelor's degree in Business Administration. The role involves sales coordination, requiring strong sales and communication skills, with a focus on trading experience and leadership abilities. #J-18808-Ljbffr

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SERCO Limited

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Customer Services & Service Desk Coordinator

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Hiring company

SERCO Limited

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