Team Leader - Guest Services

Full time at Rotana Hotel Management Corporation in Saudi Arabia

Posted on January 23, 2025

Job details

Team Leader - Guest Services Job Description We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Team Leader - Guest Services, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests.
Prepare and coordinate the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests.
Maintain an up-to-date knowledge of the hotel and local services, supply information, respond to guest queries, and promote inter-hotel sales and in-house facilities.
Maintain and update guest history profiles through the Opera guest profile system.
Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated.
Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicating with all related departments to create awareness of any special requirements.
Give courtesy calls and complete the daily call log as per established guidelines.

Skills Education, Qualifications & Experiences You should ideally have a degree in the hospitality field with previous experience in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and knowledge of Opera will be highly regarded. Knowledge & Competencies The ideal candidate will be well-versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic, and approachable character. You should work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing the following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Education Hospitality & Tourism Job Location: Khobar, Saudi Arabia Years of Experience: Min: 1 Max: 7 Residence Location: Saudi Arabia

#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Rotana Hotel Management Corporation

See All Rotana Hotel Management Corporation Jobs

Improve your chance to get this job. Do an online course on Leadership starting now.

Team Leader Diploma Course Line

AED 86
~~AED 808~~

Duration: Upto 4 Hours

Enrol
Leadership and Management for Adult Care StudyHub

AED 825
~~AED 1,653~~

Duration: Upto 165 Hours

Enrol

See all courses

See All Team Jobs

Team Leader - Guest Services

Job details

Apply safely

Hiring company

Rotana Hotel Management Corporation

Service Technician 1

Sr Power Services Tech

Sr Power Services Tech

Maintenance Technician

Lead Career Counselor

Lead Career Counselor

Sr Trademark Counsel

Field Prof-L&P Cased Hole Assoc

Sr Trademark Counsel

Organization Design Specialist

Organization Design Specialist

Manufacturing Knowledge Mgmt. Specialist

Manufacturing Knowledge Mgmt. Specialist

Training Program Development & Evaluation Analyst

Training Program Development & Evaluation Analyst

Crew Chief

Welding QC Inspector

Sr Counsel - Corporate & Project Finance

Jobs

Courses

Location

Follow us

Home Saudi Arabia Team Leader - Guest Services

Home Saudi Arabia Team Leader - Guest Services

Team Leader - Guest Services

Job details

Apply safely

Hiring company

Rotana Hotel Management Corporation

Similiar Jobs that might interest you

Service Technician 1

Sr Power Services Tech

Sr Power Services Tech

Maintenance Technician

Lead Career Counselor

Lead Career Counselor

Sr Trademark Counsel

Field Prof-L&P Cased Hole Assoc

Sr Trademark Counsel

Organization Design Specialist

Organization Design Specialist

Manufacturing Knowledge Mgmt. Specialist

Manufacturing Knowledge Mgmt. Specialist

Training Program Development & Evaluation Analyst

Training Program Development & Evaluation Analyst

Crew Chief

Welding QC Inspector

Sr Counsel - Corporate & Project Finance

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us