Travel Services Specialist
Job details
VALUES: WE WORK AS A TEAM with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other. WE ARE PROFESSIONALS on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. WE GO BEYOND our responsibilities to our customers, our colleagues, society, and the environment. DESCRIPTION : Jonview is Canada’s leading business-to-business receptive tour operator, providing a full range of travel products and services to the international Tour Operator community and welcoming over 300,000 visitors annually. In 2019, Jonview acquired North American Hosts, a Colorado based mountain resorts specialist offering over 600 hotels at 29 of the premier mountain destinations in the United States. We have now enhanced Jonview’s robust selection of cross Canada products, with a growing inventory of unique American holiday destinations. Throughout our history, our product creation and service ethic has been guided by the entrepreneurial spirit of the founding partners. This spirit lives on as we embrace new ownership by H.I.S., one of the world’s largest integrated tourism companies. WHAT CAN WE BRING TO YOUR CAREER?
- Competitive benefits and compensation.
- A fun, and supportive work environment.
- Highly valued experience with Canadian Tourism practices, products, and promotions.
- Cross-country familiarization training for Jonview’s touring routes, accommodation, and excursion products.
- Must be able to communicate effectively orally and written in English, other languages: French, German, Spanish, Italian, Japanese, or Portuguese are an asset.
- Post-Secondary School Education.
- 2 to 3 years of Tourism experience.
- Ability to work under pressure and multitask.
- Strong attention to detail and autonomy.
- Good knowledge of computer systems (Microsoft Word/Excel).
- Dedicated to a high level of customer service.
- Able to plan, organize and set priorities & manage processes.
- Knowledge of Canada's tourism products and geography.
- Monday to Friday – depending on position.
- Customer Service roles require shift work & on-call duty.
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness benefits
- Remote/Hybrid work available
- Business casual dress
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