CRM Manager | Real Estate

We are seeking an experienced and results-driven CRM Manager to manage customer relationships during the collection process, provide after-sales service, and ensure timely delivery. Nos of Position - 2 Job location be Vrindavan, UP Responsibilities:

• Manage back-office sales operations, including Builder-Buyer Agreements and Payment Receipts.
• Handle bookings and log them into the CRM.
• Ensure accurate and timely completion of all client booking documentation, including signatures and KYC.
• Conduct welcome calls/emails within 24 hours of booking and gather customer feedback.
• Issue Payment Receipts, Demand Letters, and Reminders.
• Address post-sales queries via email and phone.
• Coordinate with the sales team.
• Issue documents like Credit Notes, Transfer Documents, and Demand Receipts.
• Complete fit-out/final possession process with customer satisfaction.
• Upsell and cross-sell to existing customers.

• Presentable with strong communication skills.
• Experience in the real estate industry, preferably residential/commercial projects.
• Familiarity with real estate CRM procedures.
• Strong organizational, multitasking, and time management skills.
• Customer-oriented attitude.
• Proficient in MS Office and advanced Excel.