Inbound Operations Coordinator

Takealot.com is the leading ecommerce retailer in South Africa and one of the largest, most innovative ecommerce retailers on the African continent.

Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that the customer comes first.

All of our focus is dedicated to improving the customer experience, from the moment they arrive on our website to the moment their order arrives at their door. By aligning ourselves to this philosophy, we believe takealot.com will be the #1 shopping destination across Africa.Your responsibilities will include:

Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.

Supporting the customer service & buying teams in resolving:

Customer order queries;

Complaints and associated resolution, including root cause analysis;

Supplier delivery issues & queries.

Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.

Management of all assigned Inbound queries

Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date

Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.

Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

Attributes:

Solutions-oriented, can-do attitude; self-motivated

Strong organisational & prioritisation skills

Attention to detail

Excellent communication skills, both written and spoken

Ability to interact with internal & external stakeholders at all levels

Comfortable with change and excellent team player

Comfortable with learning and adapting to new systems

Qualifications:

Matric

2-4 years relevant industry experience

Competency in MS Office packages

Relevant tertiary qualifications a plus