Senior Manager, Subtitling Coordination

About the Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced industry individuals worldwide. For more information, please visit Position Summary The role will be to manage the execution of Subtitling projects for Deluxe at the set quality and on-time delivery standards The role will manage the governance of subtitling projects with key stakeholders The role requires experience in working in a cross functional environment and driving global projects Outcomes and Accomplishments As a Senior Manager in Subtitling Coordination, you will:

• Be accountable for the overall operational activities of the span of languages and team they oversee.
• Need to ensure issues raised by the team are addressed at a larger level.
• Be the global POC for any coordination related concerns for their respective language streams/ pools.
• Provide oversight and direction to the employees in their vertical in accordance with Deluxe policies and procedures.
• Be responsible for department presentations and ensuring all data represented is accurate.
• Work closely with the Manager to ensure backfills are seen to and team resources are managed optimally.
• Liaise with relevant stakeholders such as Production Managers or Order Management reps (where applicable), setting up regular calls or meetings to exchange notes and discuss case studies.
• Be the owner of driving the right communication within the team, and ensuring best practices are adhered to when LCs and AMs communicate with internal and external parties.
• Work closely with GTM to gather feedback from users and ensure team is providing excellent customer service.
• Participate in different projects/ideas that help the team and the organization to meet their goals.
• Mentor the Manager to bring them up to the next level.
• Be required to do regular One-on-Ones with the direct reports and address any personal issues via right channels.
• Schedule skip level meeting with the team to gather feedback for the Assistant Managers and Managers and work with HRBPs as needed.
• Ensure employee work schedules including assignments, time off, cover for absenteeism, and overtime scheduling are maintained for the team and are validated regularly.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Work with the Managers, HRBP and ER team to ensure all people issues are addressed through the right channels.

What You Bring: Qualifications

• Bachelor's degree in film, media production, communications, or a related field preferred.
• Proven experience in project coordination or management, with a track record of successfully leading teams and delivering projects on time and within budget.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members and foster a collaborative and supportive work environment.
• Excellent communication and problem-solving skills, with the ability to effectively manage conflict, negotiate agreements, and resolve issues in a timely and professional manner.
• Proficiency in project management tools and software (e.g., Microsoft Office, Sfera, Jira) preferred.

Benefits

• You will be part of a large international and culturally diverse team
• You will have the opportunity to make an impact for the organization, and for the customers
• You will have opportunities to further grow your skills and grow within the company
• You will have the opportunity to expand your professional network

Equal Employment: Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive fair consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other discriminations.