Complaint Handler

Complaint Handlers needed in Glasgow . If you have complaint handling experience and are looking for a new challenge in the new year than we have a role for you. Working with our utilities complaints team you will use you experience and knowledge to resolve customers complaints. You could support customers with their bills, missed appointment or issues with meters. Huntswood can offer you an 7 month contract and also a chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future, so if you are looking for a new role read on. Start Date: February 2025 Day Rate: £155 - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this Location: Glasgow City Centre - Full time in office for training and sign off - Hybrid working available after this (3 days a week in office) What Huntswood is looking for:

• Experience investigating customer complaints
• Experience working for a Utilities company would be beneficial
• Commitment to work at our office in Central Glasgow
• Excellent communication and interpersonal skills
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is aleading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities. To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details. Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.