Sales Operations Manager

Our established client in the consumer packaged goods industry is seeking a Sales Operations Manager. This role supports the National Sales Manager in aligning channel strategies with customer and brand objectives while collaborating with internal and external stakeholders. This is a one-year contract position with a strong possibility of permanency based on performance. Additionally, our client follows a hybrid work model, requiring one day per week on-site at their Markham office. Responsibilities:

• Oversee critical deliverables, including maintaining sales tools, coordinating events, and supporting various functions as needed.
• Manage and update key sales resources such as price lists, reference guides, and distribution trackers to ensure accuracy and accessibility.
• Collaborate with internal teams to resolve data inconsistencies and maintain up-to-date product and pricing information.
• Equip the National Sales Manager with the tools and resources necessary to implement strategies and achieve business objectives.
• Work closely with internal teams and external sales partners to align on priorities, address challenges, and advance key initiatives.
• Build and nurture strong relationships with partners, ensuring their needs and perspectives are represented and addressed effectively.
• Contribute to process improvement initiatives in sales operations, promotional planning, and marketing communication.
• Address customer inquiries and resolve issues, ensuring a positive customer experience.

• Bachelor’s degree or equivalent and at least 2 years of relevant experience, preferably within the consumer packaged goods industry.
• Familiarity with retail category dynamics, consumer product sales, industry trends, and Canadian retail customers across multiple channels.
• Advanced knowledge of Microsoft Word, Excel, and PowerPoint, with experience in Nielsen Discover, Tableau, and Exceedra considered an asset.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage cross-functional projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Results-driven, strategic, detail-oriented, and collaborative, with a motivated and people-focused attitude.