Technical Support Representative

Job Description: *As a Gatestone Team Member, You'll Enjoy** Performance-based bonus opportunities * Supportive leadership and coaches * Ongoing training to be the best that you can be in your job * Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)* Employee discounts to local stores and services * Extra bonus opportunities through our Employee Referral Program *What's In It For You* At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers. * Paid, professional training provided to successful candidates * Growth opportunities within the company and monthly performance incentives are offered * Employee Engagement Initiatives * Earn monthly bonuses with our employee referral program. Our company is currently experiencing strong growth and we are recruiting dedicated individuals for full-time, permanent positions. Our employees are motivated and encouraged to perform to the best of our collection team. In addition, a job at Gatestone is a career that opens many doors for you to grow within the company. If you are experienced in technical support or love technology then Gatestone & Co has a great opportunity for you! This department will operate 24/7 eventually so we will be looking for candidates who have flexible availability. It will be a permanent role. *Day-to-day Responsibilities** Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, satellite, digital phone, and computer issues * Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced * Diagnose and resolve technical problems encountered by customers * Consult internal software, tools and guides, to research customer issues and implement solutions * Document customer records with log of problems and solutions for use by other Technical Support Representatives. * Deliver exceptional customer experience while staying within our support scope guidelines * Educate customers in realizing the full benefit of the clients products and services and look for opportunities to improve our business and elevate customer experiences * Promote and sell the features, advantages, and benefits of client products and services to our customers * Employ time management and multi-tasking skills to maintain high service levels * Thoroughly document customer interactions and escalate potential service issues * Identify opportunities to improve customer service levels * Provide feedback to leadership teams to improve environment * Various other duties as needed *Required Skills, Experience & Qualifications** Comfortable with computer systems, networking, computer components, LAN, cable and TV setups, internet applications, browsers, and a comfort level with troubleshooting these topics patiently with customers over the telephone. Experience and education in these areas is an asset however training is provided. * Demonstrated customer service experience within retail, sales, or call center environments * Exceptional customer service and communication skills * Professional business manner * Ability to work independently and the desire to go above and beyond while contributing to a team’s overall success * Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations * A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity * Must be eligible to work in Canada *Be a part of an Awarding Winning Company. Apply today!* We are an accessible workplace. _Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process__#WC1_ Job Type: Full-time Pay: $16.00 per hour Flexible language requirement: * French not required Application question(s): * Are you flexible to work between the hours of 6AM and 3h30AM?* Do you have a background working with computer's ? Work Location: On the road