Consulting - Human-Centred Design - Senior Manager
Job details
Management Level Senior Manager Job Description & Summary Kia Ora, When you work at PwC, you’re joining a community of solvers who are encouraged to respond to the fundamental challenges we see in the world today. We’re investing in you and you’re investing in us. We support our staff by offering a flexible working culture, learning and development opportunities and competitive, inclusive benefits all designed to help you work and live your best. Ngā Kōrero mo tēnei tūranga / About the role Every day is different for our Customer Transformation team. We work with a large variety of clients across the private and public sector - this means solving important problems and improving outcomes for New Zealanders. We are collaborative by nature, and partner with clients and experts alike to combine best practice human centred design, te ao Māori principles and global insights and expertise. Right now our team is involved in transforming government services, designing the future customer experiences of financial services, and supporting tertiary education to be digitally empowered. Join our Customer Transformation practice to take a lead role in supporting a team of passionate human-centred designers. This is a team that thrives on complex problems and acts as a bridge builder - finding solutions through collaborating with all parts of the organisation. So if you get a thrill out of solving problems for people, love to co-create with diverse minds, and are comfortable with ambiguity then please get in touch. As a team, we:
- Are a diverse group of people, all from different paths of life
- Work collaboratively with our teams and clients
- Are obsessed with the user / customer
- Love our craft, and have dedicated time ‘tuning’ it
- Create, inspire, lean in and have fun
- Designing services and experiences with lasting impact on society, community and individuals
- Developing service concepts, blueprints and other artefacts to help communicate experience and delivery requirements
- Finding the balance between user, business and technology requirements and coaching stakeholders and clients through this
- Understanding, analysing and mapping complex journeys and processes
- Designing & facilitating workshops to produce meaningful experiences and implementable solutions based around the needs of users
- Confidently engaging with people from a range of backgrounds and quickly develop strong and collaborative working relationships with others
- Unearthing and synthesising insights, documenting research findings and presenting concepts to all levels of client stakeholders
- Designing and running rapid ideation, prototyping and experience or service validation sessions or sprints
- Shaping our Customer Transformation practice, tools and culture
- Using your Agile or project management skills to ensure our projects meet the needs of our clients and their customers
- Developing and managing key client stakeholder relationships and expectations
- Coaching and mentoring team members, colleagues and clients on customer transformation
- Unrivalled level of access to industry expertise, both locally and through our wider global network of member firms, where you’ll be enabled by cutting-edge technology.
- One way we support your flexible working is through a cash contribution to enable you to set up your home work space.
- An annual cash contribution to spend on items or activities that support your wellness.
- PwC shows care to employees by providing life and income protection as part of our total remuneration package.
- PwC's paid parental leave applies to all parents regardless of gender, so all our employees can be involved with raising their children.
- Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.
- Digital upskilling through our Digital Academy.
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