Implementation Technician

Implementation Technician About the job Employment Type: Permanent. Full-time [5 days per week] Location: Port Coquitlam, BC. Anticipated Start Date: As soon as possible Salary Range: $55,000-$65,000 About Real Time Networks Looking to start your career with an exciting, growing company? Real Time Networks Inc is a Port Coquitlam B.C. Canada based company experiencing rapid growth and continued success in the marketplace. We build solutions that provide security, safety and real-time tracking for keys, assets, and people. Real Time Networks specializes in smart solutions for managing critical assets and keys that deliver enhanced security, real-time accountability, and operational efficiency. The opportunity Are you a detail-oriented problem solver with a passion for delivering exceptional customer experiences? We’re looking for a Implementation Technician to join our Customer Delivery team! In this role, you’ll be responsible for planning, coordinating, and executing installations while providing first and second-level technical support to clients. With a focus on building strong client relationships and collaborating with internal teams, you’ll play a key part in ensuring smooth installations and contributing to our company’s growth and reputation. If you’re a team player who thrives on delivering results and creating positive customer experiences, we’d love to hear from you! Responsibilities:

• Compile and review information to ensure installations meet customer needs and system requirements.
• Install hardware following manufacturer guidelines and specifications.
• Configure, test, and commission systems, providing basic training to end-users and administrators.
• Troubleshoot and resolve on-site issues, including hardware repairs or replacements.
• Complete and update configuration details and steps taken in Customer Services ticketing system
• Perform system reconfigurations or upgrades as needed.
• Plan and execute remote installations, guiding 3rd-party service partners when required.
• Address installation issues during warranty service calls.
• Prepare and deliver reports for customers or management as needed.
• Maintain timely and professional communication with customers throughout the installation process.
• Provide first and second-level technical support for customers and internal teams.
• Build strong customer relationships during installations and support calls.
• Collaborate with internal teams to achieve service goals and meet project timelines.

What you bring: Education & Experience

• Bachelor’s Degree or equivalent
• 5+ years of product support experience, including troubleshooting complex product issues
• Experience with installation or support of RFID

Technical Skills

• Strong electronic troubleshooting and problem-solving skills
• Solid judgement, teamwork, and a quality-focused mindset
• Familiarity with project management principles; PMP or other certification is an asset

Soft Skills

• Excellent communication and customer service abilities, with fluency in English (oral and written)
• French language proficiency is an asset
• Ability to produce detailed, clear reports and documentation

Travel Requirement:

• Ability to travel within Canada/US/International
• Clean driving record and ability to rent a car is considered an asset.

What we offer:

• A competitive salary commensurate with experience and education
• A comprehensive benefits program including extended medical and group insurance.
• RRSP matching and bonus eligibly after probationary period.
• Education Assistance benefits

Diversity & Inclusion RTN is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment. We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. How to apply Send your resume and cover letter to contact@realtimenetworks.com indicating Implementation Technician Ref 01.2025 in the subject line. We strongly encourage applicants to apply as soon as possible, as we will review resumes and schedule interviews as they arrive. This position will remain open until filled. Real Time Networks thanks all applicants for their interest and advises that only those selected for an interview will be contacted. No phone calls please.