Collections Officer

Time left to apply End Date: January 28, 2025 (9 days left to apply) Job requisition id: JR-0000010126

• Propel your regulatory career in debt management in this exciting role
• Work in a supportive and flexible work environment, hybrid office/WFH
• Permanent full time, Palmerston North or Wellington

As a Collections Officer, you’re responsible for actively participating in a modern, responsive, regulatory approach to the collection and recovery of debts owed to NZ Transport Agency Waka Kotahi and the crown. Completing operational activities that result in the collection of debt and eventual reduction of our overall debt portfolio while enabling those we regulate to be compliant. This is a great role that will challenge you and your debt collection ability while also providing you opportunities to work on team improvement initiatives and your ongoing development. To be successful in this role, you will bring:

• Experience in a collection's and/or a contact centre environment
• Great initiative and a positive attitude with an empathetic and inquisitive approach
• Attention to detail and curiosity to investigate further
• Proven ability to investigate thoroughly and make appropriate recommendations for NZ Transport Agency Waka Kotahi and our debtors
• Ability to analyse and interpret documentation and legislation and explain this to our debtors

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector. To be considered for this position you must have a legal right to live and work in New Zealand. Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time. Ko wai mātou | About us At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. #J-18808-Ljbffr