Claims Consultant
Job details
Take the next step. Be part of something bigger at Suncorp. Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands. Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is what drives us and gives meaning to every action we take. We are pleased to announce exciting opportunities for Claims Consultants to join our Motor Claims teams in Wellington and Auckland. We have both a Full-Time Permanent position and a 10-month Fixed-Term role available. This is a dynamic inbound contact centre role where you will support our key partners and their customers. In this role you will be empowered to provide solutions that ensure an outstanding service experience. We are looking for candidates that can provide a high level of empathy and commitment to delivering an excellent customer experience. We can teach you everything you need to know about Insurance; however, Insurance experience would be an advantage for the right candidate. In a 37.5 hour working week, you would be placed on a set shift, 7.5 hours per day Monday-Friday between 8am and 5:30pm. You may also be working on a roster to accommodate the extended hours of operation which are: Monday – Friday from 5:30-6:30pm and Saturday 9am – 5pm (including public holidays). Your key responsibilities will include:
- Provide an exceptional level of customer service and be the primary point of contact for customers.
- Provide case management; maintaining a portfolio of claims.
- Advise customers of their policy entitlements, lodge customer claims and explain the claims and repair processes as required.
- Set expectations on the claims process whilst providing the right solution to meet the customer’s needs.
- Proven success in a fast-paced customer service role.
- A drive to meet performance KPI’s and deliver exceptional results.
- Exceptional phone skills and a passion for helping people over the phone.
- Solution focused with strong problem-solving abilities.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and positive attitude.
- Flexible and resilient with the ability to cope under pressure.
- Comfortable using multiple company, supplier and technology systems.
- Free life, salary continuance and trauma insurance cover.
- Discounts on Asteron Life and Vero insurance.
- Flexible leave of up to four days per year in addition to annual leave.
- Positive, inclusive team environment where we welcome individuality and celebrate diversity.
- Flexible work arrangements embracing a healthy work/life balance.
- $250 annually for gym membership or hobbies.
- Ongoing learning and development opportunities.
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