Services Manager - North Island

At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people! Your role, your journey | Te Huarahi Whakatipu The Services Manager will lead a team of Network & Voice Engineers, ensuring the efficient operation and enhancement of network and voice services for business customers. With 5+ years of experience in managing technical teams, particularly in network and voice technologies, the role requires strong coaching, communication, and collaboration skills. ITIL certification or relevant experience is a must. You'll ensure high-quality services, foster a skilled and motivated team, and continuously improve services through new technologies and best practices. How you'll show up | Tu mai Tu Rangatira

• Create a supportive environment where the team feels safe to experiment, learn, and challenge the norm.
• Ensure the team is meeting service level expectations for ticket management while also handling timesheets and leave requests.
• Help team members grow in their roles, supporting their career development, and lead post-incident reviews with internal stakeholders to ensure great outcomes for our customers.
• Manage the team's roster for our 7am-9pm operations, build strong relationships with internal teams, partners, and customers, and help bring new products into our daily work.
• Career development - You're our focus. Keep on developing your talent as we continue to offer you career development opportunities.
• Annual Volunteer Leave - Support charities of your choice with paid volunteer days every year.
• Flexible working - Hero your lifestyle with a blend of in-office and at-home working.

Not sure if you should apply as you're missing one or two skills we've listed? Don't let this hold you back to be part of the team Fighting for Fair - Apply today! We believe in a workplace where everyone has a seat at the table and that diversity of gender, age, cultural background and belief only enriches our team to make us stronger. 2degrees. It's time for something different Reference #: 48102 Posted on: 13 Jan 2025 Closes on: 27 Jan 2025 17:00 Location(s): Auckland (Head Offices) Expertise: Customer Relations, Incident Management, Quality Assurance, Technical Support, Infrastructure, IT Operations, Process Automation, Security, Technology Operations #J-18808-Ljbffr