Sr. Engineer - AWS Connect [T500-13983]

About American Airlines: To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries. American Airlines is transforming the way it delivers technology to its customers and team members worldwide. American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience. Roles & responsibilities : As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices

• Devotes time to raising the quality and craftsmanship of products and systems
• Conducts root cause analysis to identify domain level problems and prescribes action items to mitigate
• Designs self-contained systems within a team's domain, and leads implementations of significant capabilities in existing systems
• Coaches team members in the execution of techniques to improve reliability, resiliency, security, and performance
• Decomposes intricate and interconnected designs into implementations that can be effectively built and maintained by less experienced engineers.
• Anticipates trouble areas in systems under development and guides the team in instrumentation practices to ensure observability and supportability.
• Defines test suites and instrumentation that ensures targets for latency and availability are being consistently met in production
• Leads through example by prioritizing the closure of open vulnerabilities
• Evaluates potential attack surfaces in systems under development, identifies best practices to mitigate, and guides teams in their implementation.
• Leads team in the identification of small batches of work to delivery the highest value quickly
• Ensures reuse is a first class consideration in all team implementations and is a passionate advocate for broad reusability
• Formally mentors teammates and helps guide them to and along needed learning journeys
• Observes their environment and identifies opportunities for introducing new approaches to problems

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
• 5+ years of experience designing, developing, and implementing large-scale solutions in production environments

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience.

• AWS Connect
• ReactJS
• Type Script

• Dynamo DB