Agent, Customer Service Representative

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. DUTIES AND RESPONSIBILITIES • Help customers with complaints and questions, give customers information about products and services • Ensure to deliver BGO and client metrics and expectations on a regular basis. • Ensure customer satisfaction and provide professional customer support • Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines • Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information • Champion company core values and other company programs • Other duties as assigned SKILLS, EFFORTS, COMPENTENCIES, AND OTHER SPECIFICATIONS • Fresher and Experience both can apply. • Must have knowledge of Customer Service and Customer Support • Outbound and Inbound calls Certificates/Licenses There are no personal certification or licensing requirements for this job Education Graduate & Undergraduate both can apply. Key Skills Customer Care Executive Outbound and Inbound domestic voice process BPO