Lead Software Engineer
Full time
at The Judge Group
in
India
Posted on January 22, 2025
Job details
Position : Korber Lead Engineer (WMS/Warehouse Management) Rel. Experience : 6+ Years Salary : Nego Location : Noida (onsite- WFO) Key Responsibilities:
- L1 Körber Lead will support tickets for Körber + Körber Cloud
- L1 Körber Lead will learn/understand playbook materials to train L1 Support Engineers
- L1 Körber Lead will update all Körber Cloud permissions to reflect Support Staff Requirements
- L1 Körber Lead will be expected to re-classify ticket severity
- L1 Körber Lead will be expected to escalate L2 tickets for resolution
- Knowledge of SQL is required so the Support Team can query use-cases in databases
- Proficiency with MS SQL Databases
- Visual Debugger
- Familiarity with OpsGenie
- Data extract/Analysis
- Extracts will be CSV and Excel deliverables; PowerPoint will be utilized for presentation purposes
- Communicate with Global PMO and provide ongoing capacity planning of the Supplier Support team to maintain support coverage with the warehouse opening schedule
- Expectation is that all incidents that do not require a code change should be handled by L1 Support
- Deployment Support and Validation
- Assist with deployments and validation of successful deployments
- All deployment tasks to be performed will be itemized/communicated.
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