Service Desk Specialist

Interested candidates can send resumes to nandini@connectproconsulting.in Interview mode : face to face Experience : 5 - 8 Years Education : B.tech/ BE (CS/ IS / E&C) and / M.tech Service Desk Specialist JD As a member of the IT Service Desk, you will provide support for all technical support and IT related issues. Reporting to the customer’s IT Manager, you will be responsible for day-to-day technical support for our employees for network infrastructure, internal desktop systems software and hardware. You should have a strong passion for technology and solving business problems with IT. 1. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. 2. Maintains passwords, data integrity and file system security for the desktop environment. 3. Communicates technical information to both technical and non-technical personnel. 4. Triages, diagnoses and/or transfers work requests and incidents to appropriate groups. 5. Handling the ticket backlog and day-to-day IT support activities. 6. Candidate should have excellent working knowledge on Windows 10/11 Operating systems and should be able to troubleshoot OS/file system/network relates issues independently. 7. Onboarding new users devices to Microsoft Intune, supporting the users in Account/Profile related issues. 8. Installing/diagnosing/maintaining and upgrading all hardware’s/equipment’s (Including but not limited to laptops, printer) to ensure optimal performance. 9. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. 10. Monitoring internet lines and working with ISPs to fix the issues. 11. Good understanding about TCP/IP, DNS, DHCP. 12. Understanding about Firewalls/UTM configurations – load balancing/failover etc. 13. Working knowledge in Microsoft Outlook, should be able to support colleagues on various issues related to connectivity/configuration/data files etc. 14. Maintain Asset Inventory, allocation, and configuration of asset as per requirement. 15. VPN Installation, Configuration & Troubleshooting / Provide Remote support to end user. 16. In-depth understanding about LAN and Wi-Fi. Should be able to fix LAN/Wi-Fi related issues at PC/Access-Point/Firewall. 17. Prior Experience working on any of the ticketing tools will be an added advantage. 18. Work with vendor support contacts to resolve issues. 19. Knowledge of Microsoft 365 (Office 365), EntraID (Azure AD), SharePoint, Atlassian Products will be added Qualifications & Skills:  Bachelor’s degree in Information Systems/ BE/BTECH or a related field  Ability to switch between Windows, Linux, Mac OS knowledge preferable.  Can work independently with minimal instruction on day-to-day work  Ability to set priorities for and execute projects  Exceptional problem-solving and documentation skills  A combination of knowledge of any of the following IT platforms and concepts:  MDM/UEM  Microsoft Defender/ Any Antivirus  Active Directory  O365/Exchange  Linux/Unix  Microsoft Office Suite  Laptop/Desktop Hardware Hands-on Experience(Mandatory) AV Hands-on Experience(Mandatory) ServiceNow or Any ticketing tool with deep knowledge  RDP  Windows & Mac OS flavours Any scripting language