Heraeus Materials Singapore Pte Ltd | Customer Quality Engineer (Semiconductor)

Job Responsibilities: Ability to engage, negotiate and answer customer requests and align on quality expectations. Proficient in 8D problem solving methodology. Determining, negotiating and agreeing on in-house quality procedures, standards and specifications. Align customer requirements and ensure internal gaps are closed. Able to travel within the SE Asia and APEC region. Investigating customer feedback/complaints and monitoring KPI & BBSC (e.g., customer complaint rate/COPQ). Coordinate customer audits and follow up on audit reports/closures. Drive 8D meetings with internal teams, investigations, and CAPA. Prepare weekly/monthly customer reports, quality surveys, PPAP, and VDA audits for PDP. Spearhead Quality Improvement Projects with customers and fan-out/BKM with other sites. Work with operations staff to establish systems, standards, and procedures. Assist in internal statistical information distribution and analysis. Knowledge of SPC and ability to use Minitab/JMP. Job Requirements: Degree in Customer Quality Engineering/Engineering/Material Science/Science. Minimum 2 years working experience in a Customer Quality role. Knowledge in ISO9001/IATF16949 quality management systems. SPC knowledge and experience with statistical analysis tools (e.g., Minitab, JMP). Knowledge in FMEA, MSA, 8D, FTA, etc. VDA certified auditor is an added advantage. #J-18808-Ljbffr