Singtel Group | Quality Assurance & Training Executive

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020. Singtel Networks, the most established telecommunications infrastructure provider in Singapore, is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, and Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV, and Telephony) for our customers. We are committed to celebrating inclusion and diversity and are strong believers in upskilling and nurturing all individuals. Come join us today as we build Singtel’s Networks of tomorrow and empower every generation to live, work, and play in new ways! Make an Impact by: Quality Assurance Perform monthly audits and assessments with the aim of identifying the drivers for improvement and maintaining a high standard of quality. Provide regular feedback on customer feedback and insights. Conduct monthly briefing sessions with Operations to share areas of improvement. Process Improvement Map and update the end-to-end field delivery and customer-related flow and processes. This includes the checklist, key communication, and acceptance criteria. Track and monitor the implemented solutions to evaluate effectiveness and recommend adjustments where necessary. Collect, analyze, and present data to demonstrate the impact of solutions recommended and implemented. Training and Development Conduct domain, system knowledge, and soft skills training programs for Field Engineers. Develop and update content in training manuals, presentations, handouts, assessments, and learning videos. Perform pre and post-training activities (e.g., monthly/quarterly quizzes, personal grooming and scripts, managing customer experience). Training Administration Handle training inquiries from the public, in-house staff, and partners. Manage training schedule and course payment administration. Skills for Success: Diploma in any discipline from a recognized institution. Minimum 2 years of experience in delivering stand-up classroom training in any industry. Effective presentation, training delivery, and facilitation skills. Excellent communication skills across all levels. Proficient in Microsoft Office applications (Word, PowerPoint, Excel, etc.). Excellent analytical skills and the ability to persuade others to change existing practices. Available to work non-office hours for network incident support and restoration. Highly motivated with the ability to work independently under pressure. Your Career Growth Starts Here. Apply Now! We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated. #J-18808-Ljbffr