PSA International Pte Ltd | Assistant Training Executive for Learning Solutions and Systems

As a member of #TeamPSA, youwill be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions.Alongside, we can move the world! Develop Your Potential: We emphasise and offer exciting rotations,learning and development opportunities,which will fuel yourcareeraspirationsand complement your business exposureacross our global network. Diverse, Equal Opportunity: We build a sustainable work culture where all ourpeoplefeel welcome, valued,respectedand able to express their ideas and beliefs freely. We believe that diversity of thought and approachesin our workplace makes us stronger as a team. Competitive Compensation & Benefits: We are committed to recognising and rewarding your contributions to the business. Our benefits packages aim to improve your quality of life by providing support for medical, dental, recreation, among others. Manage and support department's Information and Communication Technology (ICT) needs including procurement, set up, maintenance of both hardware and software such as: Provide ICT technical support to related hardware and software including preliminary diagnosis of issue, basic troubleshooting, preventive maintenance and advise on usage of desktop application Respond to queries and requests for ICT support assistance with prompt follow up Support to hardware and software as required Manage the department’s hardware and software needs including inventory/asset Management, use and installation of software, access rights management etc Provide technical support and maintenance of department facilities, equipment and other ICT requirements Support learning solutions and systems including systems, websites, etc Provide technical support to users such as user account management, guidance on the use of the system, regular review of system logs, etc Co-ordinate with relevant parties including ICT departments and vendors on technical support such as maintenance and patches, updates, enhancements to the system, hardware and software maintenance, security and licenses, etc as required Provide regular and ad-hoc reporting on the usage of the systems and issues faced Maintaining department learning portals and websites to keep the information and content relevant and up-to-date Support initiatives to enhance system, work processes and office productivity including Build, maintain and support department’s data analytics initiatives using tools such as Power BI Develop, maintain and support process improvement and automation initiatives (such as the use of Robotic Process Automation software, Excel macros, Power Automate, etc.) Research and implement learning technologies and digitalisation tools and platforms to promote learning effectiveness (both hardware and software) Others Manage department’s file server such as granting access and conduct regular review of access to ensure compliance with the organisation’s IT policy Manage, housekeep and track department ICT assets using the ICT asset list Conduct briefings, trainings and ad-hoc sharing/coaching sessions on use of hardware and software for the ICT and learning related solutions and systems Any other tasks as assigned by the department Requirements Diploma in IT or equivalent Basic technical knowledge in computer hardware, software and Learning and Training Management System Preferably 2 years of related IT experience Pleasant personality and customer service oriented Strong administrative skills Detailed and meticulous Able to work under pressure Resourceful and able to work independently and as a team #J-18808-Ljbffr