Achieve Career Consultant Pte Ltd | IT Helpdesk Engineer (1-Year Contract)

Responsibilities: Level 2 support for Singapore and is primary responsible for Client Services (CS) for Singapore sites. Troubleshoot/resolve assigned ServiceNow incident tickets from Singapore under SEA & Asia queues/groups. Assists CS teammates around SEA with issues when needed. Replace broken or lost Cisco IP Phones in SG. Provides onsite and remote support for 250+ end users for said countries. Local contact for SG users. Assists setup emails for Android & iOS smartphones and devices in SG. Escalates level 3 issues to EMEC, Network, Server, Application, Messaging, Client Engineering, Active Directory teams, etc. Acts as a Level 1 support to IT Data Center. Deploy computers to end users and for the yearly PC Refresh project. Assists with IT Projects in SG. Assists new technologies and application roll-outs to end users in SG. Assists Asset Management in SG. Assists in performing the annual asset disposal process of defective and old desktops, laptops, and peripherals in SG. Assists IT Procurement process and tasks. Assists in performing IT Services functions which includes but is not limited to receiving of ticket requests for software and hardware purchases for Singapore. Assists in IT Depot operations. Monitors IT Onboarding tickets, until the account is created, then generate temporary passwords. If the computer is required, prepare/image computer, setup Outlook, install necessary (and those that require manual installation) software and configure software if needed. Monitors Separation Notification tickets, until Asset Recovery tasks are created. Assists in coordination with Manager or DA/SA for return of computer & accessories to Depot. Repair or replace break-fix or lost laptops and other IT equipment in SG. Reimage laptops when required in SG. Deploy new computers and equipment to new users in PH. IT orientation for new hire associates in SG. Set up new network printer and resolve printer issues in SG. First point of contact for Singapore and Plants IT issues and requirements. Coordinates hardware-related issues to Singapore’s IT Service Provider. Requirements: 1-2 Years of experience in IT operations and support, or IT helpdesk role. Good understanding of IT infrastructure components, including hardware (desktops, laptops, servers, network devices) and software (operating systems, applications, network protocols). Experience with setting up PCs (desktops and laptops) from initial setup to deployment. Proficiency in troubleshooting and resolving IT issues, particularly related to hardware, software, and network connectivity. Experience with IT ticketing systems (e.g., ServiceNow) and remote support tools. Knowledge of Microsoft 365 environment and Microsoft Windows Operating Systems (Windows 11). Familiarity with mobile device management (MDM) and email configuration (Optional). Excellent problem-solving and analytical skills. Strong customer service orientation and ability to interact with users at all levels. Willingness to travel to other sites within Singapore as needed. Work Location: Tuas Contract Period: 12 Months Contract Salary Range: up to $4,500 EA License No: 05C3451 EA Personnel Reg No: R23113395 Ashley Soo Li Kim #J-18808-Ljbffr