Connect Energy | Service Coordinator

Responsibilities: Customer communication - acceptance of e-mails and telephone calls for service inquiries and spare parts processing – with national and international, internal, and external customers and channel partners. Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed. Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse). Coordination of service visits for technicians at customer site. Creation and tracking of offers for service requests and their spare parts in SAP. Complete order entry of spare parts / service orders in SAP, including but not limited to: Opening project, jobs, and Sales orders. Billing and Rev Rec. Cost Plans. WIP/ECA. Ensure required Spare parts are supplied to customer (part dispatch and logistics work required). New Customer Registration for Service Customers. Documentation in SFDC / Service Max. Monitoring of delivery dates and tracking of spare parts production and orders. Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and/or construction, to guarantee our customer with the highest level of availability. Ensure SOX compliance for assigned projects. Support Service Managers in forecasting with feedback on current project timeline. Warehouse management. Requirements: Experience in SAP and SFDC / Service Max. Spoken and written language skills in English and local language. Relevant professional experience in dealing with national and international customers. Service experience of minimum 3 years. Ideally, you have the following experience: Completed training in the area of office / industrial clerk or similar. Distinct customer orientation and team spirit. Required Skills: Logistics Support, Offers, Spare Parts, SAP, Assurance, Registration, Shipping, Quality Assurance, Forecasting, Availability, Construction, Documentation, Planning, Communication, English, Sales, Training, Management. #J-18808-Ljbffr