Ideals Recruitment Pte Ltd | IT Helpdesk Support Engineer x2 - JT
Job details
Two Positions Available: Senior & Junior Salary Up to $6000 (Depend on experience) + AWS + VB Working Hours: 9am-6pm (Mon – Fri) / 5 days Work Location: MacPherson (9 min walk from Mattar MRT station) Well-Established Company in IT Industry No experience is welcome; on-job training provided Responsibilities: Technical Support Engineer - $1900 - $2800 Perform on-site and remote technical support (lvl 1) to end-users, such as installations, configurations, troubleshooting hardware & software, OS (Linux/Windows/Mac) and network issues. Handle IT support requests and service requests . Liaise with IT Team to maintain IT infrastructure and policies . Manage inventory of IT equipment and supplies . Support remote users through communication channels such as phone, email, and remote desktop tools . Troubleshooting and diagnostics, performing preventive maintenance as specified and planned. Manage IT equipment for remote users and other facilities . Assist the support team whenever needed (no shifts required) . Perform other ad hoc duties as assigned . Supervise daily team operations and ensure task success . Ensure support quality by delivering and exceeding team performance, SLAs, and other KPIs . Work overtime when necessary for meetings and project launches . Assist the support team, if needed, to perform 24×7 Stand-by (No Shift work is required). Occasionally required to work after regular hours and/or specific overtime, in line with the global business needs. Senior - $4500 - $6000 Lead Technical support team to provide support to customers . Provide on-site and remote technical support (Lvl 2 & 3) to end-users , such as installations, configurations, troubleshooting hardware & software, OS (Linux/Windows/Mac) and network issues. Manage daily team operations and resolve issues and incidents . Liaise with customers confidently, clarify details and accurately define issues . Advise customers on preventive maintenance, configuration, operational and environmental factors that may affect product performance . Ensure the quality of Support meets high Customer Service standards by delivering against and exceeding team performance, SLAs, and other KPIs . Improve the customer experience and processes for the team . Occasionally required to work after regular hours and/or specific overtime, in line with the global business needs. Requirements: Experience providing/assisting Level 1 support for Network and System Administration . Ability to diagnose and resolve basic technical issues . Experience in server system administration platforms (server technologies, hardware) and networking technologies (routing, switching, VPN, firewalls, WiFi). Understanding and basic knowledge of common end-user hardware (laptops, keyboards, printers, VoIP devices, mobile devices, USB devices, etc.). Occasionally required to work after regular hours and/or specific overtime. Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button. Only shortlisted candidates will be notified. Mui Jia Rong (Darren) Registration No: R2196673#J-18808-Ljbffr
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