Job details
Job Opportunity : Customer Happiness Intern Company Name : Malaeb Location: On-site J ob Type: Internship About Us Malaeb is a leading sports application and software provider dedicated to enhancing the accessibility to all types of facilities in the sports industry. Our mission revolves around promoting a healthier lifestyle for all! We're committed to cultivating a vibrant and collaborative workplace environment where innovation thrives! What you'll do
- Acquire a comprehensive understanding of our product.
- Collaborate with the Customer Happiness Team and work in shifts.
- Responsively handle customer inquiries, feedback, and complaints.
- Aim to enhance customer satisfaction and overall happiness with the product.
- Participate in attending calls and engaging in online support chat sessions.
- Maintain records of all encountered cases.
- Assist in resolving customer complaints to ensure maximum satisfaction.
- Support in ensuring that bookings and reservations align with stadium schedules.
- Contribute to efforts in increasing customer retention rates through feedback calls and activities.
- Help improve the success rate of offline bookings.
- Current student or Bachelor's Degree holder in a related field.
- Demonstrated passion for delivering professional customer service.
- Desire for growth and a learning-focused environment.
- Strong communication and interpersonal skills.
- Exhibit accountability, responsibility, and a proactive approach as a team player.
- Maintain a consistently positive attitude and attention to detail.
- Work with a dynamic and passionate team
- A hybrid and flexible work culture
- Access various opportunities for skill development and growth
- Gain exposure to the sports industry
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