Customer Competence Center Manager

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Customer Competence Center Manager

Country/Region: AE Location: Dubai, Dubai, AE, AE-61231 Req ID 76069 | Dubai, United Arab Emirates, ZF Services Middle East Limited Liability Company

Customer Competence Center Manager

We are seeking a proactive and experienced Customer Competence Center Leader to manage our team and deliver exceptional service. What you could expect as a Customer Competence Center Leader:

1. Lead commercial and technical support to ensure high customer satisfaction.
2. Manage customer inquiries across multiple communication channels.
3. Coordinate team resources to guarantee optimal availability for customers.
4. Set service levels, track performance, and drive continuous improvement.
5. Develop working instructions and train the team to uphold standards.
6. Optimize sales desk processes to enhance efficiency and service quality.
7. Implement a culture of continuous feedback to improve customer experience.
8. Support sales campaigns, ensure contract execution, and manage all customer-related information (quotes, contracts, invoices, etc.).

What we expect from you as a Customer Competence Center Leader:

1. Minimum 2-3 years of commercial experience and 4-6 years in customer support.
2. Demonstrated leadership & problem-solving skills.
3. Excellent interpersonal, networking, and communication skills.
4. Experience in leading remote teams in a matrix organization.
5. Rigor in managing targets.
6. Fostering collaboration & empowerment.
7. Impacting and influencing skills.
8. Positive attitude.

Be part of our ZF team as Customer Competence Center Manager and apply now! Contact: +420 373 736 582

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility. #J-18808-Ljbffr